Cancellations & Refunds

1. Order Cancellation Policy

Customers can cancel their order before it is shipped. Once an order is shipped, it cannot be cancelled. If you wish to cancel, please go to your order history page and click on “Cancel Order” before dispatch.

• Orders cancelled before shipping will be refunded in full.
• Once dispatched, cancellation requests will not be accepted.
• For COD orders, please refuse the delivery to cancel the order.

2. Refund Eligibility

Refunds are applicable only in the following cases:

• You received a damaged or defective product.
• You received a different product from what was ordered.
• Your order was cancelled before shipment.

Please note that some categories such as personal care items, lingerie, perishable goods, and customized products are not eligible for refunds unless received damaged.

3. Refund Process

Once your return or cancellation request is approved, refunds will be processed within 5–7 business days. The refund will be credited to your original payment method.

• Prepaid Orders: Refunded to your original payment method (Credit/Debit/UPI/Net Banking).
• COD Orders: Refunded via bank transfer or store wallet (as preferred).

4. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or payment app. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact our support team.

5. Seller-Specific Refunds (For Multivendor Sellers)

Each seller on our platform follows our central refund guidelines, but individual processing times may vary slightly. Sellers are expected to respond to refund requests within 48 hours. Failure to do so may result in automatic approval from the platform.

6. Contact Us

For any queries or concerns about cancellations or refunds, please reach out to us:

• Email: dhondirampawar@smartkartapp.com
• Phone: +91 7775997521
• Address: smartkartapp.com, Pune, India